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" How do you rate our service? Excellent
Comments: Staff have the knowledge of the products that only comes from use...
which helps them steer customers to
the products suited to their experience level, instead of just what the customer
wants to spend. I'd recommend
Windsurfing Direct to anyone..."
Steve, Conroe, TX
"Hi Ron,
Thank you for your email. I have been wanting to email/post some feedback on
the knowledgeable and efficient service
received by your company, in particular my dealings with Glenn. My investment
in the Bic Techno 2 and the rigs has
certainly paid off in the last 9 months. I have progressed from up-hauling beginner
to using the harness, footstraps,
beachstarts and even the occasional waterstart. I will certainly be contacting
you again to upgrade some of my gear."
John, Miami, Fla.
"Hi Glenn , Thanks for the order, I received it today and everything looks
great. Super fast shipping. You guy's are the best. I'll definitely buy from
you again. Thanks again."
Ted, Santa Rosa, Ca.
"Glenn, Thank you for the note. All arrived in good order yesterday. The Bic
Nova and Gaastra Freetime rig looks beautiful to me...Thanks for the good deal
and great service."
Mike, Bexley, Ohio
"Hi Glenn;
Just to let you know the Bic Techno E-Large arrived in good condition today.
I took the board out yesterday afte rwork in 14-18 kt winds and it performed
really well using a 6.4 sail. Thanks for your help and thanks to windsurfing
direct for a great deal." Regards; John, Westlake Village, Ca.
Hi Mike,
I thought I’d drop you a note to assure you that everything arrived safe and
sound. I sincerely appreciated your prompt attention. I have been very pleased
that I chose to do business with you and I would not hesitate to do so again.
I will be recommending you.
Regards, Tim, Edmonton, AB.
"Excellent value and personal service as always. You keep raising the bar for
all on-line stores."
Fred, Port Arthur, TX
"Thank you Mike for your patience and professionalism. I really wanted
a board that had all the JP dimensions and contours and I was trying to find
it in other boards. In this case you guys help make it happen. What an asset
you have in Glenn. Honest, knowledgeable, good listener, concerned and patient.
I got the information that was factual from Glen and that lead me to a decision
that I know I’ll be happy with. I’m glad my selection is one that a pro would
make. As you know I’m A National Ski Patroller and now I just want the winter
to go and on with the windsurfing. I love to ski though I love to windsurf MORE!
I’m looking forward to a strong business relationship as well as furthering
a GREAT friend relationship!
You guys are the bomb- The very best to you both in “05 and your welcome!
Larry, Harvard, Ill.
"As a novice, Glenn and Mike basically got me going on the phone from over
1500 miles away. I started windsurfing in December with my Bic Nova and Gaastra
rig. Now I am beginning to beach start and I am planing. Your helpfulness is
greatly appreciated. You listen to your customers, which takes an extra minute
or two, but is of great value. It has garnered my loyalty as I progress and
discover the new needs and desires in equipment."
Rate Website = Excellent
Rate Service = Excellent
Ken, Loxahatchee, FL
"The JP board arrived today at 2. It looks wonderful, I just can't wait to
get enough wind around here to sail it. Thanks for your continued efforts to
get the board to me despite the shipping delays beyond your control. Your store
handled communication with me better than I ever expected.
Rate Website = Excellent
Rate Service = Excellent
Improve Service = Your service was great, you guys are very personable and friendly.
Suggestions = I really like ordering from you guys. You made sure I was buying
the right equipment for my needs, and helped me through shipment troubles thoroughly
and promptly. Thanks Mike and Glen."
Patrick, Riverside CT.
"Glenn and Mike @ windsurfing-direct.com have advised me exactly as to
what I needed to do or get to make everything about windsurfing easier and more
fun. The value has always been the best I can find ANYWHERE! The best advice,
customer service, selection and price. Why go anywhere else?
Rate Website = Excellent
Improvewebsite = More colors? Can't improve on profection, well maybe some "how
to" video's.
Rate Service = Excellent
Improve Service = Pick up the phone 24/7? Just kidding.
Suggestions = Keep up the outstanding work!
Larry
"I got it, thank you. I will buy all my new gear from Windsurfing Direct from
now on because of your great service.
Thanks again."
Jason, Southold, NY
“Mike, Thanks for the order confirmation, and all of the time you and Glenn
spent helping me. I am so looking forward to my
new Carve 161 and Gaastra Pilot rig!”
Creston, Louisville, KY
"Thanks again for being so responsive -- it's been a pleasure doing business
with you folks. The equipment is top caliber, the prices are the best, while
the delivery and service is great."
Arnie, Woodland Park, CO
“WOW Mike…that was a fast reply! Thanks for the great news…..you know how it
is when you can’t wait to try your new JP Australia boards!
You guys have been great to deal with! Thanks Again!”
Mike, San Diego, Ca.
"Thanks again for your time and expertise. It has been a pleasure doing
business with you" .
Andrey, Victoria, BC
Glenn:
My board just arrived in perfect condition. Thanks a lot. Needless to say that
I am beyond excited and can’t wait to get out on the water!
You guys are awesome! Thanks.
Peter, Placerville, CA
"WOW! That is unbelievable service...It is important that you let Chinook know
that things like this make fans for life. I will be telling everyone in
my club and chat board about this kind of service and product support from Chinook
and Windsurfing-Direct. You guys earn business."
Erik, Morrisville, NC
“Glenn,
Thanks a lot. I wish everyone treated their customers as well as you guys do.”
Scott, Billings, MT
“Glenn:
Thanks. I plan to continue ordering from you in the future. Rarely have I had
a salesperson be so helpful. I really appreciate it."
Cheryl, Ponca City, Ok
"Hello Mike
I bought an Exocet Cruiser Large from you last March and I have had a great
season with it. The fall seems to be the best time with consistent winds around
here. I was out for 4 hours in the bay in front of the house today without another
soul around. Just beautiful. Thanks again for the help and advice. I will be
looking to move into another board next spring (or now if it made sense) and
I am going to let my wife inherit last years. I'll be looking to you for suggestions."
Rob, Marblehead, Mass.
" Got the 460 today! Thanks for taking care of the problem - your service is
great and I look forward to doing
business again soon."
Gary, Vineyard Haven, Mass.
"Hey Mike, I wanted to thank you for all the help on my rig. I love the
Bic Nova and the Gaastra Pilot sail is really great! My expert buddy Mike seems
to like it as well. He's even sailed my board and found it really versatile.
That Pilot rigs really easily. I have really advanced considerably after only
six outings."
John, Houston, Tx.
"Other: I value access to knowledgable helpful people first and price
second followed by quality. Seems that WindsurfDirect has them all!
RateWebsite: Excellent
Rate Service: Excellent
Improve Service: Don't change anything"
Questionnaire feedback by unknown respondent - Thanks, from the team at Windsurfing
Direct, whoever you are!
"Mike and Glenn,
Both of you changed my life. As a novice windsurfer I needed professionals.
The advice both of you gave me was outstanding in reference to the selection
of board and rig to buy. My learning curve went through the roof in three days!
The Bic Nova and Ezzy rig work FAR better then I could have imagined! Ease in
rigging, sailing, and your continued advice surpasses ALL expectations. Anyone
thinking about starting or getting back into windsurfing? Get your equipment
and advice from Windsurfing Direct!. You guys saved me $500 on my equipment
just this month. I'll be back soon. You're the best!"
Larry, Harvard, Ill.
“Hey Glenn,
I've been having the greatest year with all the new gear I've bought from you
this year. The Madd 274 and the Aerotechs
absolutely rock… I've been talking you guys up at the local site and also in
Lake's Bay in Jersey when I'm there, you guys
really are the best.”
Doug, Nesconset, NY
"Glenn, I am really happy with my HiFly Mambo with 5.5 Ride Rig, so thank you
guys. Thanks again".
Krassimir, Harrison, NJ
"It used to be a challenge surviving summer without skiing. Not any more!
Thanks to Mike and his wonderful company.
They know windsurfing the best. Having few friends to help me with windsurfing,
I relied on Windsurfing Direct to get the
proper equipment just in time for the season. The Bic Nova board with 5.5 Ezzy
sail is so simple to learn, I've already started windsurfing after only a couple
of times on my new board and sail. I found my board is pretty fast and has great
potential.
My advice: Want windsurfing - talk to Windsurfing Direct."
Dmitriy, New York, NY
Hey Mike,
"I have been very happy with the service from your shop. I called a few
times when deciding what type of board to buy and Glenn was very helpful. I
never felt rushed or that I was imposing on him for advise. I've been very happy
with the equipment that was recommended. I've been having a blast with the Exocet
Cruiser you sold me. I got out three times this past week and got on plane for
the first time ever! We had some 30 knot winds on Saturday, a little over my
head but I got a few good runs in.You provide a great resource especially since
I live in an area where there are no local shops available."
Thanks again, Ken
"After a 12 year hiatus, it was time
for me to get back in the windsurfing game. Windsurfing-Direct has a great selection
of top-of-the-line equipment. They were very helpful in guiding me towards the
choices that suited my sailing ability and fit my budget. Then they went the
extra mile to make sure I received my equipment quickly and in perfect condition.
The Ezzy Wave SE sails from you are exceptional. The JP FSW98 board you recommended
is excellent, even with the extra volume. It is incredibly smooth on all points
of sail. Overall, a very satisfying experience!"
Morgan, Tuscon, Az.
"After a few years out of the windsurfing, I was seduced by the new products
on the market. I found Windsurfing-Direct but I was concerned about purchasing
on-line or over the phone. WRONG! Windsurfing-Direct convince me. After many
emails with Glenn and with their professional recommendations, they were dedicated
to explain the new products and propose a package that meets my needs and my
budget. I bought all my equipment for my girl friend and I at Windsurfing-Direct.
They have excellent and honest customer service! They are there to make us happy.
This is why Windsurfing-Direct is my source for windsurfing equipment."
Mathieu, Montreal
"These guys are the best. I had Mike, the president of the company, email me
back on a weekend to answer a question about a sail. Glenn was incredibly friendly
and helpful in assisting with my purchasing decision, the package was shipped
and received when he said it'd be, and he even followed up to make sure I was
happy. This is customer service as it should be. And, of course, the low prices
are a plus as well. Can't go wrong with this outfit."
Don, Cambridge, Mass.
"You guys are great! I originally wanted a local store, but you have fast,
free shipping, bigger selection, better prices coupled with no taxes and sensational
service! You'll get all my recommendation and I'll make sure to return to Windsurfing
Direct."
Fernando, Miami, Fla.
“Thank you for the info and the prompt response. I really appreciate the emails.
Your website is now one of my main sources for buying windsurfing items because
of your excellent service. Thanks again.”
Michael H., California
"Hey Glenn,
Quick note to thank you for the great service. I've gotten out on the Cruiser
twice this week. Just got back from a ride just now, we've got 20 to 30 mile
an hour winds today, good thing I got my friends smaller sails! Love the board,
it's a blast to spin around and I even got it to plane today for the first time.
I'll be calling again when I'm ready for an upgrade."
Ken, Vermont
"In a sea of so-so service it is worth highlighting people who go above
and beyond. The board, rig and harness are all working great. I think I am improving
although I know I probably look like I am wrestling crocodiles when I get out
in anything above 15 knots - but I am loving it!
Buying a board from Windsurfing Direct was a great experience from A to Z.
I had done some research on the web and before making my final choice of the
Exocet Cruiser, I must have spoken to Glenn at least four or five times. He
provided knowledgeable and patient explanations, never pushing me to buy something
I didn't need, yet making sure I got something that I could grow with over the
next few years. The board and rig were shipped to my home and arrived exactly
as promised. When I had questions about rigging, Glenn was just a phone call
away. I have since bought accessories from Windsurfing Direct and received the
same knowledgeable, friendly service and assistance. I am happy with my purchase
and would recommend Windsurfing Direct to anyone looking to buy a board or other
equipment. "
Jean-Sébastien, Ottawa